About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

JOB SUMMARY AND PURPOSE

In training to be an AOD counselor, the Case Manager AOD I - MC provides services to beneficiaries participating in treatment and intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager is the primary point of contact to coordinate services and care for assigned clients.

Under guidance and supervision of a Certified AOD Counselor, the Case Manager AOD I learns alcohol and drug counseling functions including screening, assessment, and intake. Meets annual renewal requirements and submits annual renewal of Registration until Certification is earned.

Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available

DUTIES AND RESPONSIBILITIES

• Conduct comprehensive screenings and assessments with individuals (and families as appropriate) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
  • Assess barriers facing the clients and develop a case plan.
  • Coordinate individualized planning with clients to meet short- and long-term needs.
  • Provide service linkages and support systems to ensure identified needs are met.
• Coordinates case conferences with clients, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation
• Network and communicate with referral agencies and community resources, as well as family members and natural supports
• Other duties as may be required to meet the goals of La Casita, and the program participants

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Alcohol and Drug Counseling Registration by an approved accrediting organization (CCAPP, CADTP or CADEE)

EXPERIENCE:

• Minimum 1-year general experience in case management

KNOWLEDGE:

• Knowledge of the disease of alcoholism/drug abuse;
• Understanding and experience working with recovering individuals and their impacted family members;
• Know and Apply the principles of client-centered, strength-based practice (including the principles of the recovery model and trauma-informed practice)

TECHNOLOGY SKILLS:

• Basic Microsoft operating system navigation, outlook, word, excel, power-point

SKILLS AND ABILITIES:

• Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
• Ability to communicate effectively in oral and written English language.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

COMPETENCIES:

• Build trust, act trustworthy
• Active listening (reflective listening)
• Follow instructions and SCADP procedures
• Learn and apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
• Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
• Apply principles of professional boundaries and ethics to on the job situations
• Able to de-escalate threatening/volatile situations with clients, or in the workplace’=

PREFERRED QUALIFICATIONS:

• AA or higher degree in Behavioral Science
• 2 years’ experience working with target population
• Knowledge of/experience with substance abuse services in L.A. County;

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.